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Designing a better employee experience

Using Human-Centered Design to create opportunities to grow meaningful manager and employee relationships

A leading multi-line insurer found its employee engagement levels dropping dramatically; rapid internal and external change along with the shifting demographic of the workforce seemed to be contributing, but there was no clear answer. Human-Centered Design revealed key insights.

The result was actionable roadmap to change how managers interacted with employees and a reimagined onboarding process.

Project Numbers



Virtual and in-person listening sessions across North America



Insights to guide strategic planning

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