IT strategic roadmap

Distilling disparate needs to serve millions with innovative solutions now and in the future

A new CTO at one of the country's largest nonprofits needed clarity around strategic IT priorities. Human-centered design research helped engage users to repair trust and understand the disparate needs.

The effort resulted in uncovering a key opportunity to unite supply chain and technology to make a strategic investment that would to enable the organization's mission in both the short and long term.

Project Numbers

200

Partner organizations each with unique needs

54

Key interviews to build trust and understand needs

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