Turning Technology Into Impact

A newly appointed Chief Technology Officer at one of the country's largest nonprofits inherited an organization with competing technology priorities, strained stakeholder relationships, and uncertainty about where to invest next. Rather than beginning with systems or software, we used research to understand the experiences, frustrations, and needs of the people who relied on the technology every day. Those conversations uncovered an unexpected opportunity to connect technology strategy with supply chain operations in a way that could create meaningful impact across the organization.

What we did

- Conducted human-centered research with stakeholders across the organization
- Identified unmet needs, pain points, and opportunities to rebuild trust between technology teams and business partners
- Synthesized insights into clear strategic priorities for executive leadership
- Developed a roadmap highlighting a transformational opportunity to better integrate supply chain and technology investments

The result: Leadership gained a clear direction for future technology investments, aligning IT strategy with organizational priorities while identifying a high-impact opportunity to improve operations and better support the nonprofit's mission.

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